Introduction

Welcome to getavapebd.com. By placing an order on our website, you agree to the following terms and conditions regarding order delivery. Please read these terms carefully to understand our policies and procedures.

Delivery Locations

Service Area
We deliver to addresses within Bangladesh, including both inside and outside Dhaka. At this time, we do not offer international shipping.

Delivery Timeframe

Standard Delivery
Orders are typically delivered within 3-5 business days from the date of order confirmation. Delivery times may vary based on location and other external factors.

Delays
While we strive to ensure timely delivery, certain external factors such as public holidays, weather conditions, or logistical issues may cause delays. We are not responsible for delays caused by these factors.

Shipping Costs

Calculation
Shipping costs are calculated based on the delivery location and the size of your order. The total shipping fee will be displayed at checkout.

Promotions
We may offer free or discounted shipping as part of promotions. These offers will be clearly stated on our website.

Order Tracking

Tracking Number
Once your order is shipped, you will receive a tracking number via email.

Delivery Process

Address Accuracy
Please ensure that your delivery address is accurate and complete. We are not responsible for failed deliveries due to incorrect address details.

Receiving the Order
Someone must be present at the delivery address to receive the order. If no one is available, the courier may attempt a second delivery or return the package to us.

Changes and Cancellations

Modifying Orders
If you need to change your delivery address or cancel your order, please contact our customer service team as soon as possible. Changes can only be made if the order has not yet been shipped.

Returns and Refunds

Return Policy
Goods once sold are not returnable, except for faulty products. If you receive a faulty product, you may return it within 5 days of delivery. Please note that returns for change of mind are not accepted. To initiate a return for a faulty product, please contact our customer service team.

Refunds
Refunds will be processed to your original method of payment within 2-7 business days after we receive the returned products in good condition.

Liability

Damaged Goods
If your order arrives damaged, please contact us immediately. We will arrange for a replacement delivery upon receiving previous delivery.

Lost Packages
If your package is lost during transit, we will work with the courier to locate it or send a replacement.

Contact Us

If you have any questions or concerns about your delivery, please contact our customer service team:

Amendments

We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately.